by Kent Sterling
Don’t start with this “We all have our moments” crap in defending ESPN’s Britt McHenry. Some of us have vented frustrations in stressful times, but what Britt McHenry is shown doing in a video to a tow yard clerk is unforgivably mean because it was executed with such heartless indifference.
Everyone is nice when it’s convenient or prudent. Our character is defined by who we are when things don’t go our way. We don’t see McHenry at her worst on the video – we see her unvarnished, unprettified, and unpleasant.
None of us is perfect, and I have had moments of anger when presented with indifferent customer service, but to insult the weight, teeth, and intellect of a woman who is likely a minimum wage clerk showed a viciousness I cannot see past.
McHenry’s apology on Twitter reads, “In an intense and stressful moment, I allowed my emotions to get the best of me and said some insulting and regrettable things. As frustrated as I was, I should always choose to be respectful and take the high road. I am so sorry for my actions and will learn from this mistake.”
Watch this video and tell me if McHenry looks intense or stressed: